With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key.
We are doing everything we can to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.
With that said, we're seeing longer than normal fulfillment and shipping times at this time. We apologize for any delays in getting your order to you.
If you have any questions about your order, please email us at firstname.lastname@example.org. Our support team is doing their best to keep up with increased customer questions. Our average email response time has increased to about one day. We try to keep chat available during US business hours on Monday - Friday, but periodically turn it off to catch up with queues.
We hope to maintain regular order shipments as best we can, and we appreciate your patience.